At GroceryGlow, we are committed to providing a hassle-free shopping experience. If you are not satisfied with your purchase, our refund policy outlines the process and conditions for returns and refunds.
1. Eligibility for Refunds
You may request a refund if:
- The product is damaged, defective, or incorrect upon delivery.
- The product is not as described on the website.
- The item is returned within 2 days of receiving the order.
2. Conditions for Refunds
- Products must be in original, unused, and undamaged condition.
- Products that have been opened, used, or tampered with will only be eligible for a refund unless they are defective.
- Personalized or perishable items may not be eligible for return or refund unless they are defective.
3. Return Process
To initiate a return, please follow these steps:
- Contact us within 2 days of receiving your order via email at [enquiries@groceryglow.com] or call [phone number].
- Provide your order number, reason for return, and any supporting evidence (e.g., photos of the damaged item).
- Once your return is approved, we will provide you with instructions on how to return the item.
4. Refund Process
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase. If this is not possible, an alternative refund method will be arranged.
- Please allow up to 5 b business days for the refund to be processed, depending on your payment provider.
5. Non-Refundable Items
Certain items may not be eligible for a refund, including but not limited to:
- Items purchased during clearance sales or promotional discounts (unless defective).
- Gift cards or voucher purchases.
6. Shipping Fees
- Shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.
- The customer is responsible for the return shipping costs unless the item was faulty or an error was made on our part.
7. Exchanges
We currently do not offer direct exchanges. If you would like a different product, you can return the original item for a refund and place a new order for the desired product.
8. Contact Us
For any questions or to request a return or refund, please contact our customer support team at:
- Email: info@groceryglow.com
Thank you for shopping with GroceryGlow! We aim to ensure your satisfaction and will do our best to address any concerns.